Electronic Citizen Relationship Management (e-CiRM) Modeling towards Serang as a Smart City

Organisational Determinants Influencing Citizen Relationship Management (CiRM) Implementation in the British Local Governments

Phenomenography of Citizen Relationship Management

Citizen relationship management in public administration is rooted in customer relationship management concept in the private sector. This new concept in the public sector can increase citizen participation and involvement in decision-making procedures, can be the voice of citizens, and can enhance their feeling of belongingness to the government. Using the phenomenography strategy, the researc...

Egyptian Electronic Government : The Citizen Relationship Management ( CRM ) Case Study

Many developing countries’ governments have invested heavily in increasing the number of e-government projects. However, there is a lack of clear case material, which describes the potentialities and consequence experienced by governments trying to manage with this change. The Ministry of State for Administrative Development (MSAD) is the organization responsible for the e-Government program in...

Citizen Participation, E-government, and Public Management: A Case of Taipei City Mayor’s E-mail Box

Taking Taipei City Mayor’s Email-box (TCME) as a case, this study begins with using Buchanan and Tullock’s renown conceptual model of “calculus of consent” to depict the complex relation between citizen participation, e-government and public management. In the model, democratization means more citizens with consent on government’s actions via participation. However, the more citizens participat...

Citizen Science: A Learning Paradigm for the Smart City?

Developments in Information and Communication Technologies (ICTs) have revolutionized learning; likewise, they have given a renewed impetus to Citizen Science in recent years. Promoting learning in a variety of dimensions has always been a primary objective of Citizen Science. Yet in practice, combining learning and citizen science activities is problematic for a variety of reasons, not least d...